FAQs
How can we help?
Feel free to browse all of our questions and answers, if you can't find what you're looking for contact us at support@cordace.com. Our customer support team is happy to help!
Shipping & Delivery
We currently ship across Europe.
Yes — we offer free delivery on all orders across Europe.
Delivery times usually range between
6–14 business days, depending on your location.
Absolutely. Once your order is dispatched, you’ll receive a tracking link by email.
Orders & Payments
We accept:
- Visa, Mastercard, American Express, and more.
- Apple Pay & Google Pay
- Shop Pay
- Klarna
Yes — instalment payments are available through Shop Pay and Klarna in selected countries.
Prices are displayed in your local currency whenever possible, based on your location.
Taxes & Duties
Along with our free shipping to europe, all the duties & taxes are covered! We can guarantee there are no extra fees.
Returns & Exchanges
Yes — we offer a 30-day return policy from the date of delivery.
Simply contact our support team with your order number, and we’ll guide you through the process.
Return shipping fees may apply unless the item is faulty or incorrect.
Product & Quality
Yes — all Cordace products go through strict quality checks before being shipped.
Yes — our products include a limited warranty for manufacturing defects.
Security & Privacy
Yes — all transactions are protected using SSL encryption and secure checkout systems.
No. Payments are processed securely by certified payment providers.
Customer Support
You can reach our support team via email support@cordace.com.